{"id":10706,"date":"2022-07-07T07:31:50","date_gmt":"2022-07-07T05:31:50","guid":{"rendered":"https:\/\/www.elcol-legi.org\/w\/?p=10706"},"modified":"2022-07-07T02:46:19","modified_gmt":"2022-07-07T00:46:19","slug":"retards-cancelacions","status":"publish","type":"post","link":"https:\/\/www.elcol-legi.org\/w\/retards-cancelacions\/","title":{"rendered":"Com reclamar per retards i cancel\u00b7lacions en els vols"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;3\/4&#8243;][stm_spacing lg_spacing=&#8221;6&#8243; md_spacing=&#8221;6&#8243; sm_spacing=&#8221;6&#8243; xs_spacing=&#8221;6&#8243;][vc_column_text]<em>Alicia Delgado, advocada d&#8217;ARAG, ens explica que si tens un problema com a passatger aeri pots reclamar directament a AESA i la companyia a\u00e8ria estar\u00e0 obligada a complir la seva resoluci\u00f3<\/em>[\/vc_column_text][vc_single_image source=&#8221;featured_image&#8221; img_size=&#8221;850&#215;350&#8243;][vc_column_text css=&#8221;.vc_custom_1657154642656{margin-bottom: 20px !important;}&#8221;]A partir d&#8217;ara, el passatger podr\u00e0 reclamar directament contra Ag\u00e8ncia Estatal de Seguretat A\u00e8ria (AESA) i la seva resoluci\u00f3 tindr\u00e0 car\u00e0cter vinculant. La companyia a\u00e8ria tindr\u00e0 un mes per a complir el que s&#8217;acordi. Si passat aquest termini la companyia a\u00e8ria no ha indemnitzat al passatger afectat, aquest podr\u00e0 acudir al Jutjat Mercantil i demanar la seva execuci\u00f3 al Jutge.<\/p>\n<p>Abans d&#8217;iniciar el procediment alternatiu de resoluci\u00f3 de litigis, el passatger haur\u00e0 de presentar una reclamaci\u00f3 pr\u00e8via davant la companyia a\u00e8ria o gestor aeroportuari, aportant la documentaci\u00f3 pertinent per a fer valer els seus drets. El termini per a presentar la reclamaci\u00f3 \u00e9s de cinc anys a comptar des del dia en qu\u00e8 es va produir l&#8217;incident que pogu\u00e9s donar lloc a aquesta reclamaci\u00f3.<\/p>\n<p>Aix\u00ed, els passatgers aeris surten enfortits en garantir-se el compliment de les decisions adoptades i contemplar l&#8217;exist\u00e8ncia d&#8217;una entitat acreditada.<\/p>\n<p><strong>Qu\u00e8 es pot reclamar amb el nou procediment?<\/strong><br \/>\nEls usuaris i passatgers del transport aeri podran reclamar els conflictes sobre compensacions i assist\u00e8ncia en casos de retards, cancel\u00b7lacions, denegacions d&#8217;embarcament, canvis de classe involuntaris o vulneraci\u00f3 dels drets de les persones amb discapacitat o mobilitat redu\u00efda en transport aeri. No podran ser reclamats els casos dels danys i perjudicis per normes diferents, com ara per exemple danys o p\u00e8rdues d&#8217;equipatges, danys personals, cl\u00e0usules abusives incloses en els contractes i altres incompliments contractuals.[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_tweetmeme][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_facebook][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/4&#8243;][stm_spacing lg_spacing=&#8221;50&#8243; md_spacing=&#8221;50&#8243; sm_spacing=&#8221;50&#8243; xs_spacing=&#8221;50&#8243;][vc_column_text]<\/p>\n<h2>\u00daltimes not\u00edcies<\/h2>\n<p>[\/vc_column_text][stm_news loop=&#8221;size:4|order_by:date|order:DESC|post_type:post|categories:8&#8243; posts_per_row=&#8221;2&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;3\/4&#8243;][stm_spacing lg_spacing=&#8221;6&#8243; md_spacing=&#8221;6&#8243; sm_spacing=&#8221;6&#8243; xs_spacing=&#8221;6&#8243;][vc_column_text]Alicia Delgado, advocada d&#8217;ARAG, ens explica que si tens un problema com a passatger aeri pots reclamar directament a AESA i la companyia a\u00e8ria estar\u00e0 obligada a complir la seva resoluci\u00f3[\/vc_column_text][vc_single_image source=&#8221;featured_image&#8221; img_size=&#8221;850&#215;350&#8243;][vc_column_text css=&#8221;.vc_custom_1657154642656{margin-bottom: 20px !important;}&#8221;]A partir d&#8217;ara, el passatger podr\u00e0 reclamar directament contra Ag\u00e8ncia Estatal de Seguretat A\u00e8ria (AESA)<\/p>\n","protected":false},"author":562,"featured_media":10707,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[160,943,945,933],"class_list":["post-10706","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies","tag-mediarionews","tag-mn138","tag-reclamacions","tag-vols"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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