{"id":23852,"date":"2025-06-19T03:59:49","date_gmt":"2025-06-19T01:59:49","guid":{"rendered":"https:\/\/www.elcol-legi.org\/w\/?p=23852"},"modified":"2025-06-19T03:59:49","modified_gmt":"2025-06-19T01:59:49","slug":"la-combinacio-dexperiencia-humana-i-capacitat-digital-sera-la-clau-de-lexit","status":"publish","type":"post","link":"https:\/\/www.elcol-legi.org\/w\/la-combinacio-dexperiencia-humana-i-capacitat-digital-sera-la-clau-de-lexit\/","title":{"rendered":"\u201cLa combinaci\u00f3 d&#8217;experi\u00e8ncia humana i capacitat digital ser\u00e0 la clau de l&#8217;\u00e8xit\u201d"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<pre>TECNOLOGIA<\/pre>\n<h2>\u201cLa combinaci\u00f3 d&#8217;experi\u00e8ncia humana i capacitat digital ser\u00e0 la clau de l&#8217;\u00e8xit\u201d<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<strong>On\u00a0Soluciones desenvolupa productes i serveis basats en la\u00a0IA<\/strong>[\/vc_column_text][vc_single_image source=&#8221;featured_image&#8221; img_size=&#8221;850&#215;350&#8243;][vc_column_text css=&#8221;.vc_custom_1750298376894{margin-bottom: 20px !important;}&#8221;]<strong>On Soluciones<\/strong>, consultora especialitzada a ajudar els seus clients a completar la transformaci\u00f3 digital de manera eficient, i el Col\u00b7legi de Mediadors d\u2019Assegurances de Barcelona, van signar una alian\u00e7a en el marc del nou Hub Espai CMAB, un espai creat per a proporcionar als mediadors eines tecnol\u00f2giques que els ajudin a ser m\u00e9s eficients i per a detectar preco\u00e7ment les tend\u00e8ncies que s&#8217;imposen en el sector.<\/p>\n<p>Francesc\u00a0Santasusana, president del Col\u00b7legi, es va mostrar satisfet de l&#8217;activitat del\u00a0Hub. \u201cEstem contents perqu\u00e8 aquesta nova iniciativa ha tingut un molt bon acolliment i ja hem signat diversos acords amb empreses tecnol\u00f2giques\u201d.\u00a0Santasusana\u00a0va elogiar tamb\u00e9 a\u00a0On\u00a0Soluciones perqu\u00e8 \u201ccrec que \u00e9s una empresa que pot ajudar molt als mediadors amb solucions molt avan\u00e7ades\u201d.\u00a0<i>Mar\u00eda Jos\u00e9 Peraza, socia de mercat, oportunitats\u00a0i desenvolupament de negoci d&#8217;On Soluciones, va assenyalar\u00a0<\/i>que \u201cuna experi\u00e8ncia de client diferencial es pot aconseguir mitjan\u00e7ant la personalitzaci\u00f3 i la coher\u00e8ncia en tots els punts de contacte&#8221;.<\/p>\n<p><strong>On Soluciones<\/strong> va respondre a un q\u00fcestionari que defineix el moment actual de l&#8217;empresa i esbossa els canvis de futur.<\/p>\n<p><strong>Com definiria\u00a0<\/strong><strong>ON<\/strong><strong>\u00a0Soluciones? Quin \u00e9s el prop\u00f2sit principal de l&#8217;empresa?<\/strong><br \/>\nON Soluciones \u00e9s una consultora de negoci especialitzada en disseny, diagn\u00f2stic i millora d&#8217;operacions de clients. El nostre prop\u00f2sit \u00e9s acompanyar a les organitzacions en els seus processos de transformaci\u00f3, aplicant solucions tecnol\u00f2giques, actualment amb tot el focus posat en la intel\u00b7lig\u00e8ncia artificial, per a millorar l&#8217;efici\u00e8ncia operativa i optimitzar l&#8217;experi\u00e8ncia del client.<\/p>\n<p><strong>Els clients d&#8217;avui dia estan m\u00e9s preparats que mai. Quins s\u00f3n els factors principals a tenir en compte per a aconseguir una bona experi\u00e8ncia del client?<\/strong><br \/>\nUna experi\u00e8ncia de client diferencial s&#8217;aconsegueix a trav\u00e9s de la personalitzaci\u00f3, la immediatesa i la coher\u00e8ncia en tots els punts de contacte. La tecnologia, i en particular la IA, permet escoltar millor, anticipar necessitats i oferir respostes \u00fatils en el moment adequat, augmentant la fidelitat del client i reduint la rotaci\u00f3 de la cartera.<\/p>\n<p><strong>De quina manera la\u00a0<\/strong><strong>IA<\/strong><strong>\u00a0contribueix a aconseguir la satisfacci\u00f3 del client?<\/strong><br \/>\nLa intel\u00b7lig\u00e8ncia artificial aplicada a la relaci\u00f3 amb el client permet automatitzar processos, oferir respostes naturals en m\u00faltiples canals, detectar necessitats complexes que requereixen intervenci\u00f3 humana i generar informaci\u00f3 valuosa per a millorar cont\u00ednuament. En entorns de petita i mitjana empresa pot proporcionar un augment dels horaris de servei al client i una automatitzaci\u00f3 de les primeres fases de l&#8217;atenci\u00f3.<\/p>\n<p><strong>Com la integraci\u00f3 de la\u00a0<\/strong><strong>IA<\/strong><strong>\u00a0pot potenciar tamb\u00e9 els resultats de la companyia?<\/strong><br \/>\nLa IA aporta efici\u00e8ncia i escalabilitat, permet reduir els temps d&#8217;atenci\u00f3, alliberar els equips de tasques repetitives i prendre decisions basades en dades. Tot aix\u00f2 repercuteix directament en la rendibilitat i en la qualitat del servei ofert, augmentant les possibilitats de captar client, fidelizar als existents o prevenir les baixes dels assegurats.<\/p>\n<p><strong>En paral\u00b7lel a millorar l&#8217;experi\u00e8ncia del client, \u00e9s important tenir en compte i millorar l&#8217;experi\u00e8ncia de l&#8217;empleat?<\/strong><br \/>\nS\u00ed, perqu\u00e8 experi\u00e8ncia de client i experi\u00e8ncia d&#8217;empleat estan \u00edntimament connectades. Les solucions de IA ofereixen suport en temps real, redueixen la c\u00e0rrega operativa i permeten als equips centrar-se en tasques de major valor afegit. En organitzacions de menor grand\u00e0ria, la possibilitat de comptar amb \u201cbots\u201d de missatgeria o veu que puguin abordar determinades fases del contacte amb el client representen una gran ajuda.<\/p>\n<p><strong>Quina metodologia segueix\u00a0<\/strong><strong>ON<\/strong><strong>\u00a0Soluciones amb els seus clients?<\/strong><br \/>\nPartim d&#8217;una an\u00e0lisi de situaci\u00f3 inicial i d&#8217;un gran coneixement i enteniment del sector assegurador per a dissenyar solucions personalitzades en els processos de captaci\u00f3 d&#8217;assegurats, tractament de sinistres i processos de retenci\u00f3 i renovaci\u00f3 de p\u00f2lisses. Apliquem metodologies \u00e0gils i col\u00b7laboratives, amb plataformes robustes i flexibles, que permeten una implantaci\u00f3 r\u00e0pida, segura i adaptada a les necessitats espec\u00edfiques de cada ram d&#8217;activitat, motor, llar, vida, previsi\u00f3 i estalvi\u2026 i tipologia de clients particulars i empreses, col\u00b7lectius\u2026<\/p>\n<p><strong>Com pot\u00a0<\/strong><strong>ON<\/strong><strong>\u00a0Soluciones ajudar als mediadors d&#8217;assegurances?<\/strong><br \/>\nOferim solucions de IA basades en bots de veu i missatgeries, sistemes de coneixement que consulten informaci\u00f3 desestructurada en m\u00faltiples fonts, tot aix\u00f2 permet millorar l&#8217;atenci\u00f3 al client, automatitzar processos administratius, gestionar reclamacions i facilitar una atenci\u00f3 personalitzada en m\u00faltiples canals. Aix\u00ed, el mediador pot centrar-se en generar valor i fidelitzaci\u00f3 en els canals presencials i en les empreses de major valor<\/p>\n<p>En aquests temps de canvi, quin rol han de jugar els mediadors en un futur per a mantenir la seva posici\u00f3 en la ind\u00fastria asseguradora?<br \/>\nLes claus de l&#8217;\u00e8xit s\u00f3n tres posicionar-se com a aliats estrat\u00e8gics del client, secundar-se en eines tecnol\u00f2giques que els permetin aportar assessorament personalitzat i garantir la disponibilitat i efici\u00e8ncia operativa. La combinaci\u00f3 d&#8217;experi\u00e8ncia humana i capacitats digitals ser\u00e0 clau per a la seva sostenibilitat, en un entorn on els clients s\u00f3n cada vegada m\u00e9s exigents, estan m\u00e9s informats i tenen a la seva disposici\u00f3 major oferta i personalitzaci\u00f3 dels serveis.[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/4&#8243;][stm_spacing lg_spacing=&#8221;50&#8243; md_spacing=&#8221;50&#8243; sm_spacing=&#8221;50&#8243; xs_spacing=&#8221;50&#8243;][vc_column_text]<\/p>\n<h2>\u00daltimes not\u00edcies<\/h2>\n<p>[\/vc_column_text][stm_news loop=&#8221;size:4|order_by:date|order:DESC|post_type:post|categories:8&#8243; posts_per_row=&#8221;2&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] TECNOLOGIA \u201cLa combinaci\u00f3 d&#8217;experi\u00e8ncia humana i capacitat digital ser\u00e0 la clau de l&#8217;\u00e8xit\u201d [\/vc_column_text][vc_column_text css=&#8221;&#8221;]On\u00a0Soluciones desenvolupa productes i serveis basats en la\u00a0IA[\/vc_column_text][vc_single_image source=&#8221;featured_image&#8221; img_size=&#8221;850&#215;350&#8243;][vc_column_text css=&#8221;.vc_custom_1750298376894{margin-bottom: 20px !important;}&#8221;]On Soluciones, consultora especialitzada a ajudar els seus clients a completar la transformaci\u00f3 digital de manera eficient, i el Col\u00b7legi de Mediadors d\u2019Assegurances de Barcelona, van<\/p>\n","protected":false},"author":562,"featured_media":23853,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[160,1868,2064],"class_list":["post-23852","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies","tag-mediarionews","tag-mn-2","tag-mn276"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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