{"id":344,"date":"2020-07-08T21:03:02","date_gmt":"2020-07-08T19:03:02","guid":{"rendered":"https:\/\/elcol-legi.org\/w\/claus-generar-impacte-positiu-altres\/"},"modified":"2020-07-08T21:03:02","modified_gmt":"2020-07-08T19:03:02","slug":"claus-generar-impacte-positiu-altres","status":"publish","type":"post","link":"https:\/\/www.elcol-legi.org\/w\/claus-generar-impacte-positiu-altres\/","title":{"rendered":"Les claus per generar un impacte positiu en els altres"},"content":{"rendered":"<p><em>Utilitzar l&#8217;assertivitat mitjan\u00e7ant l&#8217;autoconeixement i altres habilitats personals per aconseguir bons resultats<\/em><\/p>\n<p><em><img decoding=\"async\" class=\"size-full wp-image-2099 lazyload\" style=\"--smush-placeholder-width: 410px; --smush-placeholder-aspect-ratio: 410\/296;display: block; margin-left: auto; margin-right: auto;\" data-src=\"http:\/\/elcol-legi.org\/w\/wp-content\/uploads\/2020\/07\/N25_F05.jpg\" alt=\"\" width=\"410\" height=\"296\" data-srcset=\"https:\/\/www.elcol-legi.org\/w\/wp-content\/uploads\/2020\/07\/N25_F05.jpg 410w, https:\/\/www.elcol-legi.org\/w\/wp-content\/uploads\/2020\/07\/N25_F05-300x217.jpg 300w\" data-sizes=\"(max-width: 410px) 100vw, 410px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/em><\/p>\n<p>El dimecres 8 de juliol, Josep Gendra, assessor de l&#8217;\u00c0rea de Persones del Col\u00b7legi va impartir el <em>webinar<\/em> \u2018Vols desenvolupar la teva assertivitat?\u2019. La formaci\u00f3 va posar el focus en l&#8217;assertivitat com a eina fonamental en la nova manera de comunicar de manera efectiva en la mediaci\u00f3 i generar un impacte positiu.<\/p>\n<p>\u201cQuan cal tenir converses via en l\u00ednia amb els nostres clients o els nostres equips hem de ser capa\u00e7os de tenir un autoconeixement, saber com demanar les coses, com saber dir \u201cno\u201d, quins s\u00f3n els 16 drets assertius i com cal aplicar-los en la labor de la mediaci\u00f3 d&#8217;assegurances, el llenguatge que utilitzem per a comunicar-nos i els verbs que m\u00e9s ens ajuden\u201d va explicar en la seva introducci\u00f3 Gendra.<\/p>\n<p> 1.- <strong>L&#8217;autoconeixement<\/strong>. Comen\u00e7a en l&#8217;autoconsci\u00e8ncia i cal per a desenvolupar un canvi personal, el propi lideratge, la consci\u00e8ncia social i les habilitats socials que s\u00f3n necess\u00e0ries per a crear un impacte positiu en els altres. En aquest aspecte s\u00f3n claus l&#8217;escolta emp\u00e0tica \u2013comprendre per a ser compr\u00e8s-, la intel\u00b7lig\u00e8ncia emocional i social, l&#8217;acte acceptaci\u00f3 i l&#8217;autoestima.<\/p>\n<p> 2.- <strong>Els 16 drets assertius<\/strong>. La capacitat d&#8217;expressar o transmetre el que es vol, sent o pensa sense incomodar a l&#8217;altre, per exemple, a trav\u00e9s de: el dret a ser tractat amb respecte i dignitat, dret a expressar els propis sentiments i opinions, dret a ser escoltat i pres de deb\u00f2, dret a establir les meves prioritats, dret a dir \u201cno\u201d sense sentir culpa\u2026 fins a sumar 16 drets.<\/p>\n<p> 3.- <strong>Saber demanar les coses<\/strong>. No t\u00e9mer demanar informaci\u00f3 per a realitzar un bon servei al client. \u201cHi ha molts mediadors que no fan p\u00f2lisses de Vida per sentir que li estaven demanant informaci\u00f3 personal als clients\u201d va destacar Josep Gendra.<\/p>\n<p> 4.- <strong>L&#8217;\u00fas del llenguatge<\/strong>. Facilita, entre altres casos, respondre amb habilitat davant determinades situacions i afavoreix l&#8217;expressi\u00f3 de sentiments i emocions sense assenyalar culpabilitats.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p><em>Utilitzar l&#8217;assertivitat mitjan\u00e7ant l&#8217;autoconeixement i altres habilitats personals per aconseguir bons resultats<\/em><\/p>\n<p><em><img decoding=\"async\" class=\"size-full wp-image-2099 lazyload\" style=\"--smush-placeholder-width: 410px; --smush-placeholder-aspect-ratio: 410\/296;display: block; margin-left: auto; margin-right: auto;\" data-src=\"http:\/\/elcol-legi.org\/w\/wp-content\/uploads\/2020\/07\/N25_F05.jpg\" alt=\"\" width=\"410\" height=\"296\" data-srcset=\"https:\/\/www.elcol-legi.org\/w\/wp-content\/uploads\/2020\/07\/N25_F05.jpg 410w, https:\/\/www.elcol-legi.org\/w\/wp-content\/uploads\/2020\/07\/N25_F05-300x217.jpg 300w\" data-sizes=\"(max-width: 410px) 100vw, 410px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/em><\/p>\n<p>El dimecres 8 de juliol, Josep Gendra, assessor de l&#8217;\u00c0rea de Persones del Col\u00b7legi va impartir el <em>webinar<\/em> \u2018Vols desenvolupar la teva assertivitat?\u2019. La formaci\u00f3 va posar el focus en l&#8217;assertivitat com a eina fonamental en la nova manera de comunicar de manera efectiva en la mediaci\u00f3 i generar un impacte positiu.<\/p>\n","protected":false},"author":4,"featured_media":2099,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-344","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les claus per generar un impacte positiu en els altres - Col-legi de Mediadors d&#039;Assegurances de Barcelona<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.elcol-legi.org\/w\/claus-generar-impacte-positiu-altres\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les claus per generar un impacte positiu en els altres - Col-legi de Mediadors d&#039;Assegurances de Barcelona\" \/>\n<meta property=\"og:description\" content=\"Utilitzar l&#039;assertivitat mitjan\u00e7ant l&#039;autoconeixement i altres habilitats personals per aconseguir bons resultats El dimecres 8 de juliol, Josep Gendra, assessor de l&#039;\u00c0rea de Persones del Col\u00b7legi va impartir el webinar \u2018Vols desenvolupar la teva assertivitat?\u2019. 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